Refund policy

Revive Energy Gel is a consumable food product. Once delivered, opened, or consumed, it is not eligible for return or refund, for hygiene and safety reasons.

Exceptions: if you receive a damaged, leaking, expired, or incorrect item, contact us within 48 hours of delivery with your order number and a photo. We'll offer a replacement or full refund within 7 business days.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at revive.cleanenergy@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at revive.cleanenergy@gmail.com. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at revive.cleanenergy@gmail.com.